2003 Reports

STATISTICAL REPORT ON CASES RECEIVED, INVESTIGATED AND RESOLVED

The table below shows the number of cases received, investigated and closed by the Fair Trading Commission during the calendar year 2003.

Notes

1. Insurance includes Life, Health and Motor Vehicle Insurance
2. Other includes product areas such as Agriculture, Consumer Welfare, Health, Pharmaceuticals and Optometry. It also includes categories not listed in CCM (eg. Government Services)

A review of the year 2003 indicates that a total of 538 cases were received, 1,055 cases were investigated and 333 cases were closed. The highest volumes of complaints related to the product areas indicated in the pie chart and table below. ‘Motor Vehicles and Bikes’ accounted for 25% of the total number of cases investigated; ‘Hardware & Household Fixtures’ for 16%; ‘Telecommunications’ for 13%; ‘Furniture’ , ‘Computers’ and ‘Financial Services each accounting for 6%, 5% and 4% respectively. The category ‘Other’ includes product areas such as Agriculture, Consumer Welfare, Health, Pharmaceuticals, Optometry and Government Services

The statistics below indicate that the calendar year 2003 has accounted for the second highest number of cases received by the FTC, since its inception. The table below shows the number of cases received, investigated and closed as well as the corresponding resolution rate for the last six years. The resolution rate has declined from 53% during the year 2002 to 32% during the year 2003. This resulted in the FTC closing 250 fewer cases during that period (from 583 cases in 2002 to 333 in 2003).

CASES RECEIVED, INVESTIGATED AND CLOSED CATEGORIZED BY BREACH FOR THE PERIOD JANUARY 1, 2003- DECEMBER 31, 2003.

CASES RECEIVED, INVESTIGATED AND CLOSED FOR THE CALENDAR YEARS 1998-2003