Strategic Business Plan 2020-2024

This Strategic Plan covers the FTC’s core activities, such as those relating to the receiving and investigation of complaints, the undertaking of advocacy initiatives, inclusive of market studies, and public education activities. Support areas such as finance and administration, information, communication and technology, human resources, monitoring of internal processes and systems, and strategic planning serve to ensure that the core activities are undertaken efficiently and effectively.

Strategic Business Plan 2020- 2024