On July 16, 2021, the FTC participated in a joint press briefing with the Consumer Affairs Commission (CAC) under the Caption “Jamaica Consumer Talks.” The press briefing was moderated by Mrs. Sancia Bennett Templer, Permanent Secretary at the Ministry of Industry, Investment and Commerce (MIIC) and featured presentations from Dr. Norman Dunn, State Minister in the MIIC; Mr. Donovan White, Chairman of the FTC and the CAC; Mrs. Dolsie Allen, Chief Executive Officer of the CAC; and Mr. David Miller, Executive Director of the FTC.
Mr. Miller discussed the FTC’s recent intervention in the telecommunications sector and the ensuing benefits to consumers. The intervention resulted in material information being disseminated to consumers to assist them in making informed choices when purchasing data and mobile packages. The FTC had investigated several complaints of misleading advertising against Flow and Digicel regarding the term ‘unlimited.’ Consumers were directed by Flow and Digicel to their Fair Usage Policy (FUP) which was not easily accessible. Following discussions with the FTC, both companies took steps to ensure that the FUP was more accessible to consumers, and that the relevant information was disseminated through their respective communication points such as website, social media platforms, apps, text messaging and by customer service agents.
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