Press Releases


Airline Ticket Prices

A recent complaint reaching the offices of the Fair Trading Commission indicated that an airline ticket advertised as costing US $194.00 actually cost US $297.00 after taxes, fees and charges were added. That represented a 53% increase to the advertised price. The Commission felt that consumers were largely unprepared for such levels of increase over […]

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‘Tis The Season For Shopping

It is coming up to the festive season and consumers are expected to be out doing their Christmas shopping. Some retailers have put out their catalogues while some have been advertising their stocks in the print and electronic media. In whatever way these retailers advertise, not all the relevant information consumers need to make informed […]

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Persons Impersonating FTC Officers

It has come to our attention that members of the public have been impersonating Officers of the Fair Trading Commission with a view to persuading the Managers of various Businesses/Companies to grant refunds or replacements in respect of items purchased. The Commission warns that impersonation is a criminal offence and that if caught the perpetrators […]

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Educational Institutions

Between January 2002 and January 2003 the number of complaints against various educational institutions, received by the Fair Trading Commission (FTC), increased by 110%. The number continues to rise steadily. The essence of these complaints, is that unsubstantiated representations are made about the type and quality of services being offered. In a typical case representations […]

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Faulty Dashboards Of Hyudai Motor Vehicles (1995-1998)

Over the last twelve months the Fair Trading Commission has received some twenty complaints against Key Motors and Crown Motors Limited regarding the dashboards of Hyundai motor vehicles, of model year 1995 through to 1998. The dashboards developed cracks within months of purchase of the motor vehicles. Key Motors advises that as at June 2001, […]

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FTC Addresses Vehicle Model Year Discrepancy

To date, the Fair Trading Commission (FTC) has received a total of sixty-two (62) complaints from consumers who allege that they purchased vehicles described as one or another model year and later discovered that they are earlier models. Currently, there are nineteen (19) open files. In one complaint reaching the Commission, a consumer purchased a […]

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FTC Examines The Effectiveness of Cell Phone Filters

Recent complaints reaching the Fair Trading Commission suggest that anti-radiation devices which are currently being advertised and sold in Jamaica are not effective in reducing radiation emission from cellular telephones, as claimed. Pursuant to the complaints, the Staff of the Commission requested of one of the companies trading in the devices, substantiation of the claims […]

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Prescription Fee Charges On OTC Drugs

It has come to the attention of the Fair Trading Commission (FTC) that some pharmacies charge a prescription fee for the dispensing of over-the-counter (OTC) drugs, without informing customers of such a fee. In effect customers become aware of such a charge only after purchase when their bills reflect a price higher than the price […]

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The Complex World of Credit Card Interest Rate Charges

Complaints reaching the Fair Trading Commission have highlighted the fact that credit cardholders do not always understand how the interest charged to their account is arrived at. Our investigations reveal that the methods of calculating interest charges on credit card transactions can be complex. In several cases, cardholders have expressed the belief that they have […]

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FTC Advisory Regarding The Registrar General’s Department

In recent months, the Fair Trading Commission (FTC) has been receiving complaints about the recurrent failure of the Registrar General’s Department (RGD) to deliver service within the time frames advertised. In an effort to assist the consumer, the FTC has been communicating with the Department to get an understanding of the reasons for its failure […]

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