If an item malfunctions three or more times, am I entitled to a refund if I am no longer interested in buying from that store?

The Act does not specify the form that a refund should take. As such, the answer to all the questions above is determined solely by the refund policy of the merchant at the store from which the item was bought. The decision on what is deemed suitable for returns as well as the type of refund to be given (for example. cash or credit note) is not specified by the Act. Each individual merchant will have his own policy, which might or might not be similar to another merchant’s policy and it is this policy which is applicable to purchases, returns and refunds. In accordance to Section 37(1), however, the merchant must make this information known to consumers. A merchants refund policy should therefore be placed prominently in the store, where consumers are able to access the information before making his purchase.