The FTC Strategy Map depicts the strategy for the medium-term planning period by systematically improving performance through an ongoing process of establishing strategic performance objectives, measuring performance, collecting, analyzing, reviewing, reporting performance data, and using the data to drive performance improvement.
The Map covers all key elements of the FTC’s business, taking into consideration the internal and external stakeholders, the environment, past and current performance, human and financial resources, as well as advancements through information and communication technology.
There are four main components of the map (i) Financial Perspective; (ii) Stakeholder Perspective; (iii) Internal Business Process Perspective; and (iv) Learning and Growth Perspective.
